Customer Experience - Southbound

Find Your Itinerary

To view your itinerary in English, Spanish or German, click on the button below. You will need to have the following information ready:

• Reference Code (ex: WHFTXXXXXX)
• Passenger Last Name

View Itinerary

⚠️ We invite you to review and double check your itinerary and let us know if anything does not match with your original booking. Important: Any service not listed in the itinerary has not been arranged through us by your agency, such as local or international flights. For assistance with those services, we recommend you contacting your agency directly.

Southbound Customer Experience Contact Information

To reach Customer Experience please contact us at:

+56 (9) 6306 0399

travelassist@southbound.travel

Our business hours between Monday to Friday for our WhatsApp service and local calls are from 07:00 to 20:00 hrs.
Weekends and holidays from 08:00 to 20:00 hrs.

For Emergencies, please contact us at:

+56 (9) 9639 1191 (no Whatsapp)

emergency@southbound.travel (until 10:00 pm)

Any message received outside of our business hours will be addressed as soon as possible. Thanks for your comprehension.

OPTIONAL TOURS

Explore Chile and its destinations even more through a wide range of optional excursions that we have prepared for you, find them below:

City Tour Santiago

Full Day Viña del Mar - Valparaiso

Half Day Santa Rita Winery

Full Day Casablanca Wine Valley

Full Day Osorno Volcano & Petrohue Waterfalls

Full Day Ancud & Penguin Colony

Half Day Milodon Cave

Half Day Fort Bulnes

YOUR OPINION MATTERS

We would like to know how your experience with Southbound was, and we would like to ask for 5 minutes of your time to help us keep improving. Please click on your favorite language for completing the Satisfaction Survey.

English
Take Survey German
Umfrage starten Español
Responder Encuesta Português
Responder Questionário

Travelife Sustainability Certification

Our conviction is that sustainability meets the needs of the present without compromising the well-being of future generations. It is a balancing act, founded on respect for nature, universal human rights, economic justice, and a culture of peace.

We have implemented best practices to operate our business in an environmentally and socially friendly way. During this ongoing process we are guided by the expert team of Travelife (https://www.travelife.info).

In business, sustainability approaches tend to result in increased operational efficiency, reduced waste, and increased product differentiation. All of which support our main goal of a positive, sustainable and long term development of our company.

Our Southbound team supports each of the established policies. Nevertheless, we are convinced that it is up to each one of us to make a difference and to set an example.

We hope you share our conviction and will apply sustainable practices while traveling with us in our destination.

Thank you
Your Southbound team.

Responsible Tourist Code of Conduct -Click Here